Streamlining Customer Service
A great response to customer issues can create loyalty for life. Customers have come to expect better service across the companies they do business with. When they call with an issue or help request they expect their issue to be recorded correctly, know that the issue will be escalated to the right people for resolution, and receive a confirmation number so they have someway of following for status or closure. LongJump support applications provide a complete system your team can use to ensure that customer issues are captured, tracked and resolved.
LongJump CRM lets you check on the status of a customer issue before a sales call, log, track and resolve customer issues in a timely manner, distribute customer support issues to the right person or expertise and maintain a complete customer service history.
Features (click to expand and learn more)
+ Case Management and Escalation
+ Email Notification and Follow-Up
» Compare all LongJump CRM Editions
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